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Tag: Difficult customers

Home Posts Tagged "Difficult customers"

Choosing customers – Cupcakes, Snape and a 2*2 framework

August 14, 2013Customer3 commentsChoosing customers, Choosing the right customers, Customer Experience, Difficult customersVineet Kumar

In my career, I’ve closely worked with and managed all kinds of clients. Some gaveus that vital push, helping us become who we are.  Some challenged our belief systems and shaped our worldview. Many became lifelong friends and many more became LinkedIn contacts. Choosing right customers and having a framework to distill this art can be…

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The past, present and future of business transformations