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Systems of Engagement: Moving from an age of transactions to engagement

May 8, 2014CustomerNo commentsanalytics, cloud, mobile, social, systems of engagementVineet Kumar

Building long term sustainable businesses that show growth and profitability are the primary goals of every business. Customer experience plays a huge role in achieving all three. In today’s multi-channel environment, customers expect a consistent and positive brand experience across all mediums if they are to remain loyal. Engaging your customer at every step of their…

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